Exchanges and Returns

Shipping information

Shipping is free on orders over €50 to mainland Spain and Portugal. Estimated home delivery is three working days in Spain and four working days in mainland Portugal.

For shipping to the Balearic or Canary Islands, please email contact@brackenbridge.com. We do not ship to Ceuta or Melilla.

For shipping to the rest of Europe and the world, the estimated delivery time and shipping costs are shown at checkout.

Can I exchange an item?

Of course! Your complete satisfaction is our goal, so exchanges are FREE throughout mainland Spain and Portugal.

Here's how to request an exchange:

Email us at contact@brackenbridge.com or call our Customer Service line on +34 910 289 958, Monday to Friday, 10:00 to 18:00 (CET).

Please include in your email:

• Your order number
• The reference of the item you want to exchange and the new size or colour
• The collection and delivery address

You'll receive an email with all the instructions.

• Mainland Spain and Portugal

You can exchange sizes or products FREE of charge within 30 days of receiving your order.

Once your parcel reaches our warehouse and we've checked it is unworn and in its original condition, we'll send the new size within a few days, FREE of charge. You'll receive an email telling you the delivery date of your new item.

• Our stores in Spain

You can exchange items free of charge in our stores:

C/ Claudio Coello 102, 28006 Madrid – Tel. +34 918 145 058

C/ Rosalía de Castro 1, 36201 Vigo – Tel. +34 986 128 487

• Rest of Europe and the world

Size exchanges outside mainland Spain and Portugal are not free; they are handled as a return and a new purchase. We will refund your order once the returned item reaches us in its original condition.

NOTE: If the size or style you request is out of stock, we will either process a refund or offer a BRACKENBRIDGE VOUCHER valid for one year.

Can I return an item?

Of course! Your complete satisfaction is our goal. You can request a return within 30 days of receiving your order.

Email us at contact@brackenbridge.com or call our Customer Service line on +34 910 289 958, Monday to Friday, 10:00 to 18:00 (CET).

Please include in your email:

• Your order number
• The reference of the item you want to return

We'll email you the courier label to print and attach to your securely sealed parcel. Once you drop it off at your nearest collection point and it reaches our warehouse, we'll check that the item is in perfect condition and refund you using your original payment method, minus €12 for shipping and handling.

• Mainland Spain and Portugal

Send the item back following the instructions you'll receive by email. You can also make exchanges free of charge in our physical stores.

Once we receive your parcel and confirm the items are in perfect condition with their original labels, we'll process your refund. It will reach you within a maximum of 7 working days.

Customers in mainland Spain and Portugal can also choose a BRACKENBRIDGE VOUCHER valid for one year for the value of their purchase.

• Rest of Europe and the world

To arrange a return, please contact us at contact@brackenbridge.com or call our Customer Service line on +34 910 289 958, Monday to Friday, 10:00 to 18:00 (CET).

If you have any questions, please don't hesitate to contact us at contact@brackenbridge.com or on +34 910 289 958, Monday to Friday, 10:00 to 18:00 (CET).